Because your appointment is so important to us, we have created an industry-leading cancellation policy. A notice of at least six business hours is required to reschedule or cancel an appointment.
You will be charged 50% of the cost of your appointment if you do not provide a minimum of six business hours notice when you change or cancel your appointment.
If you can’t make it to your appointment, you can send someone else in your place to avoid being charged the cancellation fee. Similarly, Muscle Matters reserves the right to provide an alternate RMT for your treatment without penalty.
We completely understand that unexpected things happen to everyone and at some point you may not have sufficient notice to give us when cancelling an appointment. Please know that our cancellation fee is not intended as a punishment to our wonderful clients but a necessity for us to be able to operate even when our limited time has been lost.
Should you have any questions about this policy, and how it could affect you, please don’t hesitate to ask us.
Please be aware of special holiday hours that may impact the time required to cancel.
- Six business hours refers to Muscle Matters’ hours of operation as posted on the website or special holiday hours, as posted.
- We offer email and text message reminders as a courtesy only. Failure to receive an appointment reminder is not sufficient cause to waive the cancellation fee.