Direct Billing

People in an office, working over papers

Coverage Under your Benefits Plan

Some (or all) of your massage therapy treatment may be covered by your private medical insurance plan. Check with your benefits provider if you are unsure of your coverage for massage, then simply submit your receipts from Muscle Matters for quick reimbursement. All massage therapists at Muscle Matters are registered therapists with at least 2200 hours of training and are therefore eligible to have their treatments covered by major insurers.


Muscle Matters does not require a prescription from your doctor to direct bill your treatment. However, a small fraction of private medical insurance plans require a physician’s prescription on their file to release funds. You do not need to be injured to get a prescription from your physician. Massage therapy is used as an effective form of stress management, and for maintenance of optimal muscle function. Your doctor will be happy to provide you with a prescription if your insurer requires it.

Direct Billing

We offer direct billing for most major insurers. By billing the insurer directly, we can eliminate your insurance claim paperwork, and reduce your out-of-pocket expense.

Participating Insurers:

  • Alberta Blue Cross,
  • Alberta School Employee Benefit Plan,
  • ARTA – Alberta Retired Teachers’ Association,
  • BPA – Benefit Plan Administrators,
  • Canada Life (formerly Great-West Life),
  • Canada Life – PSHCP,
  • Canadian Construction Workers Union,
  • Chamber of Commerce Group Insurance,
  • CINUP,
  • ClaimSecure,
  • Cowan,
  • D.A. Townley,
  • Desjardins Insurance,
  • Empire Life,
  • First Canadian,
  • GMS Carrier 49,
  • GMS Carrier 50,
  • Green Shield Canada,
  • GroupHEALTH,
  • GroupSource,
  • Industrial Alliance,
  • Johnson Inc.,
  • Johnston Group Inc.,
  • LiUNA Local 183,
  • LiUNA Local 506,
  • Manion,
  • Manulife Financial,
  • Maximum Benefit,
  • MDM Insurance Services Inc.,
  • MEDIC Construction,
  • People Corporation,
  • RWAM Insurance Administrators,
  • Simply Benefits,
  • SSQ Insurance,
  • Sun Life Financial,
  • Telus AdjudiCare,
  • Union Benefits.

Direct Billing Forms

Please allow additional time before your treatment to fill out the required paperwork if you wish to have us direct bill your treatment. You can print and complete the following forms to save time before your treatment.

Personal Health Information

All clients are to complete this form.

Complete Form

Extended Health Care Direct Billing

For most insurers, including:

  • Canada Life
  • Chamber of Commerce Group Insurance
  • Desjardins Insurance
  • First Canadian
  • Industrial Alliance
  • Johnson Inc.
  • Johnston Group Inc.
  • Manulife Financial
  • Sun Life Financial

Complete Form

Alternate Direct Billing

For these insurers only:

  • Alberta Blue Cross
  • Alberta Retired Teachers’ Association
  • Empire Life
  • Green Shield Canada
  • MEDIC Construction
  • SSQ Insurance

Complete Form

Please be Advised

We rely on third-party systems to handle our direct billing of services. From time-to-time, these systems may encounter errors or other service issues beyond our control.

For this reason, you must always be prepared to pay for your treatment at the time of service completion as we may not be able to process your treatment with your insurer (due to circumstances beyond our control).

It is possible that errors can be made in the direct billing process. While these issues are rare, Muscle Matters will happily correct such errors when they are brought to our attention.

You are always welcome to submit treatment receipts to your insurer instead of relying on the direct billing system.