Your First Visit, Step by Step
Clear, comfortable, and customized — here’s what happens when you come in for a massage.
Whether it’s your very first massage or just your first time at our clinic, we want you to feel completely comfortable. This page will walk you through what to expect before, during, and after your appointment — so you can show up relaxed and ready to feel better.
Booking your Appointment
We don’t believe in one-size-fits-all massage, and that starts with how we book.
When you call to schedule your appointment, our front desk team will ask a few quick questions to get a sense of what you need: Are you dealing with pain or tension? Is this for relaxation, recovery, or something specific? Do you have a preference for pressure or style?
From there, we’ll match you with a therapist who’s a great fit — someone with the right skills and availability to meet your goals. You don’t need to know exactly what kind of massage you want. That’s our job.
What to Bring
There’s not much you need to bring — just yourself, and maybe a few extras (if they apply):
Insurance info
If you have extended health benefits and want to use direct billing, bring your benefit card and a piece of ID.
MVA paperwork
If your appointment is related to a motor vehicle accident claim, we’ll let you know what forms we need ahead of time.
Comfortable clothing
You’ll undress to your comfort level — your therapist will step out while you get settled, and you’ll always be properly draped during your treatment.
That’s it. We’ll take care of the rest.
Before your Massage
We recommend arriving about 10-15 minutes early, especially if it’s your first visit.
When you arrive, you’ll fill out a quick intake form so we can learn about your health history and any areas you’d like us to focus on (or avoid). Your therapist will review it with you and talk through your goals for the session — whether that’s easing pain, improving movement, or simply relaxing.
Don’t worry if you’re not sure what kind of treatment you need. We’ll guide you through it and make sure the session is tailored to you.
During your Massage
Your comfort is our priority — always.
Once you’re in the room, your therapist will step out while you get on the table and get settled under the sheets. You’ll undress to your comfort level, and you’ll always be properly draped throughout the treatment.
During the massage, your therapist will check in to make sure the pressure and focus areas feel right. Some clients like to chat, others prefer quiet — it’s entirely up to you. This time is for you. If anything feels uncomfortable at any point, just speak up. We’ll adjust as needed.
After your Massage
When your session is over, your therapist will step out so you can get dressed and take a moment before heading out.
It’s normal to feel relaxed, a little light, or even a bit sore — especially if we worked into deeper layers of tension. We’ll offer tips if there’s anything you should do post-treatment, like staying hydrated or gentle movement.
If you have questions or want to talk about what’s next — whether it’s a follow-up appointment or something to try at home — we’re happy to chat. We’re here to help you keep feeling better between sessions.
Frequently Asked Questions
That first massage appointment is a wonderful experience; however, like any new situation, you may feel reluctant to ask questions you might consider embarrassing.
As massage therapists, we understand that there are plenty of questions clients may have, but are not sure how to ask them. Of course, we are here to address your concerns and to make you feel as comfortable as possible.
Am I to undress completely?
Many clients prefer to leave underwear on, while others like to be completely nude. Registered massage therapists must make sure that a client is properly covered by a sheet or towel. Only the area being massaged should be uncovered. If you are seeking help for a problem with your hips, buttocks or lower back area, then sometimes undergarments may get in the way.
Will a massage therapist be in the room while I dress/undress?
No. Registered therapists will leave the room and give you plenty of time to prepare. Usually, a client will undress and then lie under the sheet on the table face down. We will always knock before entering.
I’m afraid to tell the therapist the pressure is too hard/soft.
Always feel free to communicate with your massage therapist, as that is what we are here for. We want to make sure that our pressure is gentle yet effective. The pressure should never be so hard that you feel constant pain. We need your feedback!
I’m self-conscious about certain parts of my body.
Many people are concerned and self-conscious for a variety of reasons. Some feel they are overweight, have acne on their face or back, or excessive hair growth; but this should never be a reason not to have a massage treatment. If this is an area of concern for you, then you can always ask that a therapist avoid a particular area.
Am I supposed to talk during a massage?
While some clients prefer to talk, others do not. In fact, most prefer to simply close their eyes and relax. There are some treatments where feedback is necessary, such as a deep tissue massage. Of course, always inform the therapist if you are experiencing any pain, or have any questions or concerns.
Should I tip my therapist?
Tips are always appreciated, but never expected. If you choose to leave a tip, 100% goes directly to your therapist. The best tip, though? Coming back, rebooking, or sending a friend our way.
Why do you need my health history?
Your health history helps us tailor your massage safely and effectively. Some conditions require us to avoid certain techniques or adapt our approach, and knowing what you’re dealing with lets us make smart choices for your care. It also opens the door to a conversation about what’s going on in your body, so we can choose the techniques that will work best for you.
